FlixEcho Streaming memberships and digital access made simple.
Privacy Policy

Privacy Policy

Privacy Policy

FlixEcho takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when providing website registration, order processing, payment, digital product delivery, and after-sales support.

1. Information We Collect

We only collect information necessary to provide our services, including:
  • Account Information: Email address, username, password hash, and other account-related information used for registration or login. We do not store your login password in plain text.
  • Order Information: Order number, purchased product, amount, currency, order status, payment status, delivery status, validity period, and related information.
  • Delivery Information: License keys, redemption codes, account information, login links, or delivery content returned by third-party APIs required to complete digital product delivery.
  • Support Information: Issue screenshots, device type, order descriptions, contact details, and communication records you provide to us.
  • Log Information: Access time, IP address, browser User-Agent, registration/login/verification code sending records, and other operation logs used for security audits, troubleshooting, and abuse prevention.
  • Cookies: Necessary cookies used to maintain login status, language preferences, and basic website functions.

2. How We Use Information

The information we collect will be used for the following purposes:
  • Creating, logging into, and managing your account.
  • Processing orders, confirming payment status, and completing digital product delivery.
  • Displaying orders, payment status, delivery content, and validity periods in the member center.
  • Sending necessary order notifications, verification code emails, or important service notices.
  • Responding to support requests, troubleshooting order issues, and handling service abnormalities.
  • Detecting and preventing spam registrations, malicious requests, fraud, and abuse.
  • Maintaining website security, stability, and basic operations.
We do not sell your personal information to third parties, nor do we use your information for targeted advertising.

3. Information Sharing

We do not sell, rent, or share your personal information without reason. Only when necessary, certain information may be processed with relevant service providers in the following situations:
  • Payment Processing: Order payments may be processed by third-party payment providers such as Alipay and PayPal. Payment accounts, bank cards, or wallet information are handled by the corresponding payment platforms. We do not store your full payment account or bank card information.
  • Email Service: Registration verification codes, order notifications, or important service emails may be sent through third-party email services.
  • Automated Delivery Service: Some products may be delivered automatically through third-party APIs. Only the necessary order information required for delivery will be transmitted.
  • Legal Requirements: We may disclose necessary information when required by laws, regulations, regulatory requirements, or valid legal procedures.

4. Data Security

  • The website transmits data through HTTPS encryption.
  • Login passwords are not stored in plain text.
  • We restrict access to backend and server data, and only access relevant information when required for operations, troubleshooting, after-sales support, or security purposes.
  • We take reasonable technical and management measures to reduce the risk of data leakage, tampering, misuse, or unauthorized access.
Please note that internet transmission and electronic storage cannot be guaranteed to be absolutely secure. We will do our best to protect your information, but we cannot promise that any system will remain permanently risk-free.

5. Data Retention

  • Account information will be retained as long as the account exists.
  • Order and transaction records will be retained for a reasonable period according to business, after-sales support, security audit, and legal compliance needs.
  • Temporary data such as verification codes, rate limits, and login sessions will automatically expire or be cleared after a certain period.
  • If you wish to delete your account or related data, you may contact us through the Telegram support group. We will process your request within a reasonable scope, but data required for legal, financial, security audit, or dispute handling purposes may need to be retained.

6. Cookie Policy

This website uses necessary cookies to maintain basic functions, such as login status, language preferences, security verification, and shopping/order processes. We currently do not use cookies for advertising tracking purposes.

7. Your Rights

To the extent permitted by applicable law, you may contact us to request:
  • Access to basic information and order information related to your account.
  • Correction of inaccurate account information.
  • Deletion of your account or related personal data.
  • Necessary explanations related to your orders and account.
To protect account security, we may require you to provide your order number, registered email address, or other necessary information to verify your identity.

8. Protection of Minors

This website is intended for users with full civil capacity. If you do not meet the age requirement under the applicable laws of your region, please do not register or purchase services from this website. If we discover that a minor has used our services without guardian consent, we may restrict or delete the relevant account data.

9. Policy Updates

We may update this Privacy Policy according to business adjustments, payment methods, third-party APIs, security requirements, or changes in laws and regulations. The updated policy becomes effective once published on this website. Continued use of our services means that you accept the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, account data, or privacy rights, please contact us through the Telegram support group: Telegram Support Group